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Mineral Mining Online Training and Certification Troubleshooting Guide

This guide is not intended to be an all-inclusive list of issues that may be encountered when using the Mineral Mining Online Training and Certification. Descriptions of and potential solutions to the most common internet browser settings and usage issues are listed below.  If you still have questions or problems, please contact DMM.

Internet Settings
Trusted Sites
Pop-up Blockers
Downloads
Plug-ins
 
Trusted Sites In order for the Mineral Mining Online Training and Certification to function optimally, https://www.energy.virginia.gov (the domain for the Intranet System) should be added to your browser's list of trusted sites (found in Internet Explorer under "Tools">"Internet Options">"Security">"Trusted Sites"). This may eliminate problems viewing parts of the system or downloading files.
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Pop-up Blockers Sections of the Mineral Mining Online Training and Certification use pop-up windows; therefore, pop-ups should not be blocked for the E-Forms system website. To avoid issues with viewing pop-up windows, add https://www.energy.virginia.gov to the list of sites from which pop-ups are allowed in both Internet Explorer (found under "Tools">"Pop-up Blocker">"Pop-up Blocker Settings") and Google's pop-up blockers.
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Downloads Some areas of the Mineral Mining Online Training and Certification provide the opportunity to download files in several formats. To take advantage of these available files, downloads and download prompting should be enabled once you have added the Information and E-Forms Systems to your Trusted Sites. In Internet Explorer, these settings are found under "Tools">"Internet Options">"Security">"Trusted Sites">"Custom Level." Additionally, users should ensure that they have software installed that is capable of viewing the file format downloaded. Where appropriate, DMME has recommended internet locations where freeware versions of software can be obtained to view certain downloads. Information is typically available in Adobe PDF and MS Excel formats from the Information System. Downloads may be available in several different electronic formats from the E-Forms system as clients are able to upload submissions in numerous formats.
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Plug-ins Much of the information available on the Mineral Mining Online Training and Certification can be viewed directly in an internet browser if the correct plug-in has been installed. For example, many of the reports and database information available from the systems can be retrieved in Adobe PDF format. The Adobe Reader and plug-in software can be obtained from Adobe's website
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